Privacy Policy

Last Updated: December 2025

1. Introduction

Matchexch9 ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when registering or using our services:

Data Type	Examples	Purpose
Identity Data	Full name, date of birth, gender	Account creation, age verification
Contact Data	Email, phone number, address	Communication, account recovery
Financial Data	Bank details, UPI ID, payment history	Processing transactions
Verification Data	ID documents, selfie, proof of address	KYC compliance
Account Data	Username, password, preferences	Account management

2.2 Automatically Collected Information

When you access our Platform, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: IP address, approximate geographic location
• Cookies & Tracking: Session data, preferences, analytics information

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To create and manage your account, process bets and transactions
• Verification: To verify your identity, age, and eligibility to use our services
• Communication: To send important updates, promotional offers (with consent), and respond to inquiries
• Security: To detect and prevent fraud, money laundering, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal requests
• Improvement: To analyze usage patterns and improve our Platform and services
• Personalization: To customize your experience based on preferences and history

4. Data Sharing & Disclosure

We may share your information with:

• Payment Processors: To process deposits and withdrawals securely
• Verification Services: Third-party KYC providers for identity verification
• Legal Authorities: When required by law or to protect our rights
• Service Providers: Trusted partners who assist in operating our Platform
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement comprehensive security measures to protect your data:

• Encryption: 256-bit SSL encryption for all data transmission
• Secure Storage: Data stored in encrypted databases with restricted access
• Access Controls: Multi-factor authentication and role-based access
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained in data protection best practices

6. Cookies & Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality and security
• Performance Cookies: Help us understand how visitors use our Platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit Platform functionality. To manage cookies:

• Access your browser's privacy settings
• Choose which cookies to accept or reject
• Delete existing cookies from your device

7. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for optional data processing
• Marketing Opt-out: Unsubscribe from promotional communications

To exercise any of these rights, please contact our Data Protection Officer through our support channels.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Generally, account data is retained for 5 years after account closure, unless longer retention is required by law.

9. Children's Privacy

Our Platform is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. If we discover that we have collected data from a minor, we will delete it immediately.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during any international transfers, including standard contractual clauses and data protection agreements.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our Platform
• Updated "Last Updated" date at the top of this policy

Your continued use of our Platform after changes indicates acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Data Protection Officer: dpo@matchexch9.com
• General Support: support@matchexch9.com
• WhatsApp: Available 24/7