Our Commitment to You
We are dedicated to promoting responsible gambling and ensuring that our platform remains a safe and enjoyable environment for all users.
1. What is Responsible Gaming?
Responsible gaming means enjoying gambling as a form of entertainment while maintaining control over your time and money. It involves making informed decisions, setting limits, and recognizing when gambling stops being fun.
At Matchexch9, we encourage all our users to:
- Gamble only with money you can afford to lose
- Set time and deposit limits before you start playing
- Take regular breaks during gaming sessions
- Never chase losses or try to win back money
- Keep gambling fun and separate from financial decisions
- Seek help if gambling becomes problematic
2. Our Responsible Gaming Tools
We provide various tools to help you maintain control over your gambling activities:
How to Set Limits: Log in to your account → Go to Settings → Select "Responsible Gaming" → Choose your preferred limits. Changes to increase limits have a 24-hour cooling period.
3. Warning Signs of Problem Gambling
It's important to recognize when gambling may be becoming a problem. Watch out for these warning signs:
- Spending more money or time gambling than you can afford
- Chasing losses or borrowing money to gamble
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling restless or irritable when trying to stop gambling
- Lying to family members or others about gambling habits
- Using gambling to escape problems or relieve negative emotions
- Failed attempts to control, cut back, or stop gambling
Need Immediate Help? If you or someone you know is experiencing gambling problems, please reach out to our support team or contact a gambling helpline immediately. You are not alone.
4. Self-Assessment Test
Answer these questions honestly to evaluate your gambling behavior:
Ask Yourself:
- Do you spend more time or money gambling than you intended?
- Have you tried to cut back on gambling but couldn't?
- Do you feel restless when trying to stop gambling?
- Do you gamble to escape problems or bad feelings?
- Have you lied to hide how much you gamble?
- Have you borrowed money or sold things to gamble?
- Has gambling caused problems in your relationships?
- Do you feel guilty or anxious about your gambling?
If you answered "Yes" to 2 or more questions, please consider seeking help.
5. Self-Exclusion Program
If you feel you need a break from gambling, our self-exclusion program allows you to block access to your account for a chosen period:
- Short-Term: 24 hours, 48 hours, 7 days, or 30 days
- Medium-Term: 3 months or 6 months
- Long-Term: 1 year or permanent exclusion
During self-exclusion, you will not be able to access your account, place bets, or deposit funds. Marketing communications will also be stopped.
Important: Self-exclusion cannot be reversed during the chosen period. Choose your exclusion period carefully.
6. Protection of Minors
Matchexch9 is strictly for adults aged 18 and above. We take the protection of minors seriously:
- Age verification is mandatory during registration
- We use advanced verification systems to detect underage users
- Marketing is not targeted at minors
- We recommend parents use parental control software
- Accounts of underage users will be immediately closed
7. Help & Support Resources
If you or someone you know needs help with problem gambling, these resources are available:
Matchexch9 Support
Our trained support team is available 24/7
Contact Us
National Helpline
Confidential support and resources
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8. Tips for Safe Gambling
- Set a Budget: Decide how much you can afford to lose before you start
- Set Time Limits: Decide in advance how long you will play
- Take Breaks: Step away regularly to maintain perspective
- Don't Chase Losses: Accept losses as the cost of entertainment
- Stay Sober: Avoid gambling while under the influence
- Balance Life: Keep gambling as just one of many activities
- Never Borrow: Only gamble with your own disposable income
- Keep Records: Track your gambling to stay aware of your spending