Terms & Conditions

Last Updated: December 2025

1. Acceptance of Terms

Welcome to Matchexch9. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and all related services (collectively, the "Platform"). By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Platform. We reserve the right to modify these Terms at any time, and your continued use of the Platform after such modifications constitutes your acceptance of the updated Terms.

2. Eligibility Requirements

To use Matchexch9, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher.
• Legal Jurisdiction: You must be accessing our Platform from a jurisdiction where online gaming is legal and permitted.
• Account Limit: You may only hold one account with Matchexch9. Multiple accounts are strictly prohibited.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date.
• Personal Use: Your account is for personal use only and cannot be used for commercial purposes or on behalf of any third party.

3. Account Registration & Security

3.1 Registration Process

To access our services, you must create an account by providing accurate personal information including your full legal name, date of birth, residential address, email address, and phone number. You may be required to verify your identity through our KYC (Know Your Customer) process.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Create a strong, unique password
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Immediately notify us of any unauthorized access or security breach
• Not use another person's account without authorization

4. Deposits & Withdrawals

4.1 Deposits

All deposits must be made from payment methods registered in your name. We accept various payment methods including UPI, bank transfers, and other approved payment gateways. Minimum and maximum deposit limits apply and may vary based on your account status.

4.2 Withdrawals

Withdrawal requests are processed after identity verification. We strive to process withdrawals within 30 minutes for verified accounts. Withdrawal limits apply and funds must be withdrawn to a payment method in your name. We reserve the right to request additional verification before processing large withdrawals.

4.3 Currency

All transactions are processed in Indian Rupees (INR). Any currency conversion fees are your responsibility.

5. Betting Rules & Regulations

5.1 General Betting Rules

All bets placed on our Platform are subject to these Terms and our specific sport/game rules. Once a bet is confirmed, it cannot be cancelled or changed. We reserve the right to void any bets placed in error or where suspicious activity is detected.

5.2 Bet Acceptance

We reserve the right to refuse or limit any bet at our discretion. Maximum bet limits apply to all markets and may vary. Bets are only valid when confirmed by our system and reflected in your account history.

5.3 Results & Settlements

All bets are settled based on official results from governing bodies. In case of disputes, our decision on results is final. Settlements are typically processed within 24 hours of event completion.

6. Bonuses & Promotions

Bonuses and promotional offers are subject to specific terms and conditions:

• Wagering requirements must be met before bonus funds can be withdrawn
• We reserve the right to modify, suspend, or cancel any promotion at any time
• Abuse of bonuses may result in account suspension and forfeiture of funds
• Each promotion has specific validity periods and eligibility criteria
• One bonus per person, household, IP address, or device

7. Prohibited Activities

The following activities are strictly prohibited:

• Using automated software, bots, or scripts
• Colluding with other users to manipulate outcomes
• Match-fixing or any form of result manipulation
• Money laundering or fraudulent activities
• Creating multiple accounts (multi-accounting)
• Using VPNs to circumvent geographic restrictions
• Exploiting errors or bugs in our system
• Sharing account credentials with third parties
• Any activity that violates applicable laws

8. Account Suspension & Termination

We may suspend or terminate your account if we reasonably believe that:

• You have violated these Terms
• You have engaged in fraudulent or suspicious activity
• Your account has been compromised
• Required by law or regulatory authorities
• You have provided false or misleading information
• You have abused bonuses or promotions

Upon termination, legitimate balances will be returned after verification. Any pending bets may be voided at our discretion.

9. Limitation of Liability

Matchexch9 provides its services "as is" without warranties of any kind. We are not liable for:

• Losses arising from system failures or technical issues
• Unauthorized access to your account due to your negligence
• Losses incurred through gambling activities
• Third-party actions or content
• Force majeure events beyond our control
• Interruption of services due to maintenance

10. Intellectual Property

All content on the Platform, including logos, text, graphics, software, and trademarks, is the property of Matchexch9 or its licensors. You may not reproduce, distribute, modify, or create derivative works without our written consent.

11. Responsible Gaming

We are committed to promoting responsible gambling. We provide various tools including:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Self-exclusion options
• Cool-off periods

If you feel you have a gambling problem, please visit our Responsible Gaming page for resources and support.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through:

1. Customer Support: Contact our support team first to resolve issues amicably
2. Escalation: If unresolved, the matter will be escalated to senior management within 14 days
3. Arbitration: Final disputes shall be settled through binding arbitration

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any legal proceedings shall be conducted in the appropriate jurisdiction.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be notified via email or Platform notification. Your continued use after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms, please contact us:

• Email: support@matchexch9.com
• WhatsApp: Available 24/7
• Live Chat: Available on our Platform