AML & KYC Policy

Learn about our Anti-Money Laundering measures and Know Your Customer verification process to ensure a safe and compliant gaming environment.

Your Security is Our Priority

Matchexch9 is committed to preventing money laundering and ensuring all users are verified for a safe gaming experience.

Last Updated: December 2025

1. Introduction

Matchexch9 is committed to maintaining the highest standards of Anti-Money Laundering (AML) compliance and Know Your Customer (KYC) procedures. This policy outlines our approach to preventing our platform from being used for money laundering, terrorist financing, or other financial crimes.

We have implemented comprehensive procedures to verify the identity of our customers, monitor transactions, and report suspicious activities to the appropriate authorities.

Our Commitment: We operate in full compliance with applicable anti-money laundering laws and regulations, and we continuously update our policies to meet evolving regulatory requirements.

2. What is KYC (Know Your Customer)?

KYC is the process of verifying the identity of our customers to ensure they are who they claim to be. This process helps us:

  • Prevent identity theft and fraud
  • Comply with legal and regulatory requirements
  • Protect our platform from criminal activities
  • Ensure the safety of all users
  • Process withdrawals securely

3. KYC Verification Process

Our KYC verification is a simple, secure process designed to protect you and comply with regulations:

1

Submit Your Documents

Upload clear photos or scans of your identity document and proof of address through your account dashboard or via WhatsApp.

2

Verification Review

Our dedicated verification team reviews your documents. This typically takes 15-30 minutes during business hours.

3

Confirmation

Once verified, you'll receive confirmation and your account will be fully activated for all features including withdrawals.

4. Required Documents

To complete KYC verification, you will need to provide the following documents:

Proof of Identity (Any One)

  • Aadhaar Card
  • PAN Card
  • Passport
  • Voter ID Card
  • Driving License

Proof of Address (Any One)

  • Aadhaar Card
  • Utility Bill (last 3 months)
  • Bank Statement (last 3 months)
  • Passport
  • Rental Agreement

Payment Verification

  • Bank Account Details
  • UPI ID Screenshot
  • Payment Method Ownership Proof

Selfie Verification

  • Clear selfie holding your ID
  • Face must be clearly visible
  • Document details must be readable

Document Requirements: All documents must be valid, unexpired, and clearly legible. Photos should be in color with all four corners visible. We accept JPG, PNG, or PDF formats up to 10MB.

5. When is KYC Required?

KYC verification may be required in the following situations:

Situation Requirement
First Withdrawal Request Full KYC Required
Cumulative Deposits Exceed ₹50,000 Full KYC Required
Cumulative Withdrawals Exceed ₹1,00,000 Enhanced KYC Required
Suspicious Activity Detected Additional Verification Required
Change of Personal Details Re-verification Required
Account Recovery Identity Verification Required

6. Anti-Money Laundering (AML) Policy

Matchexch9 is committed to preventing money laundering activities. Our AML program includes:

  • Customer Due Diligence (CDD): We verify the identity of all customers before allowing withdrawals
  • Enhanced Due Diligence (EDD): Additional verification for high-value customers or suspicious activities
  • Transaction Monitoring: We monitor all transactions for unusual patterns
  • Record Keeping: We maintain detailed records of all transactions for regulatory compliance
  • Suspicious Activity Reporting: We report suspicious activities to relevant authorities
  • Staff Training: Our team is trained to identify and report suspicious activities

7. Prohibited Activities

The following activities are strictly prohibited and may result in account suspension:

  • Using stolen or fraudulent payment methods
  • Using someone else's identity documents
  • Attempting to launder money through the platform
  • Creating multiple accounts
  • Providing false or misleading information
  • Structuring deposits to avoid reporting thresholds
  • Using the platform for illegal activities

8. Transaction Monitoring

We employ sophisticated systems to monitor transactions for suspicious activity:

  • Unusual deposit patterns or amounts
  • Rapid movement of funds in and out of accounts
  • Multiple failed deposit attempts
  • Deposits from high-risk jurisdictions
  • Inconsistencies between player activity and financial profile
  • Attempts to use multiple payment methods

Monitoring: All accounts are subject to ongoing monitoring. Suspicious activities will be investigated and may be reported to relevant authorities.

9. Data Protection

Your KYC documents and personal information are handled with utmost care:

  • All documents are encrypted during transmission and storage
  • Access is restricted to authorized personnel only
  • We comply with data protection regulations
  • Documents are retained only as long as legally required
  • We never share your information with unauthorized third parties

Security: Your documents are stored using bank-grade encryption. We employ the highest security standards to protect your personal information.

10. Verification Timeline

Verification Type Typical Timeline
Standard KYC Verification 15-30 minutes
Enhanced Verification 24-48 hours
Source of Funds Verification 48-72 hours
Complex Cases Up to 7 business days

11. Contact Us

If you have questions about our KYC/AML policies or need assistance with verification:

  • Email: kyc@matchexch9.com
  • WhatsApp: Available 24/7 for document submission
  • Live Chat: Available on our Platform

Need Help with Verification?

Our KYC team is available 24/7 to assist you with the verification process.

Submit Documents